FAQ – Frequently asked questions
I am a consumer / end-user. Can I send a parcel with Parcel4you?
Sorry we can’t help you. Parcel4you only provides services to online retailers and businesses including large retailers.
Our company would like to begin exporting products to several countries. Can Parcel4you advise us?
Yes, we can. Parcel4you is expert in Europe in cross-border e-commerce. We provide our customers with distribution and return shipping solutions worldwide, with a focus on European destinations. Our customers can also access our webportal ” Customer- Pages” to track delivery status, run reports and register claims. You can contact your local sales representative to discuss your specific needs.
Can I integrate my existing e-commerce platform with Parcel4you to make shipping simple?
Yes, you can. Parcel4you offers single web interface solutions that are really easy to implement in your e-commerce module. We provide plugins for various software platforms and user friendly manuals for the IT integration. Our IT support team will be available to assist you.
Can I view transit times and rates before I ship?
Based on your service requirements we will provide you a tailor made offer, including the expected distribution rates and transit times per country or postal code. This will enable you to inform your consumers in advance about the distribution costs and the cost of returns.
How do I make a pick up request or a pic-up cancellation?
You can send us an email with your pick-up request or cancellation, 24 hours in advance. You will receive an email confirmation. Cancellation for regular pick-up must be done before 09:00 in the morning.
Can I print a shipping label twice from the label station in customer pages?
Yes, you can. Just go to the print option and choose reprint label. This option is only applicable for re-printing the label. You can’t change the delivery address.
Is it possible to change the address on the parcel I sent to Parcel4you?
Unfortunately no, it isn’t. Once a parcel is posted we can’t change the destination address. Parcels with an incorrect or incomplete address will be returned to the online retailer you placed you order with.
What are the documents required to send a parcel outside the EU?
For any country that is not a member of the EU, the parcel needs to contain a commercial invoice inside and a CN22 label affixed to the outside of the parcel. This applies for parcels with a maximum value of €425. For parcels with a commercial value over €425 you will need to affix a CN23 label to the outside.
How do I make a loss/damage claim for a shipment that failed to arrive, or was damaged?
Compensation for loss and damage depends on the selected service. We invite you to use the claim form on our web portal “Customer-Pages”. Simply fill in the ordernumber and our computer system will complete your details. There is a dedicated field to post your comments if you want to give us more details. Please add the invoice with the claim form so we have all details we need to handle your claim. Our Customer Service team will normally respond within 24 hours. You can follow the update under “All claims” in your Customer Pages.
I have just made an order online, when is my shipment going to arrive?
For more information about your order please contact the customer service department of your online retailer.
What are the options to create a return parcel
You have 2 options:
Free to consumer postoffice
Returns via local post office / supplier – in the country of return
Consumer receives a pre-paid return label
Available in 20 countries
Fast and reliable delivery times to a local hub
Paid by consumer
Consumer pays for the delivery costs to a local hub
Parcels receive a scan in the local hub
Also available in 20 countries
How to generate a return label
Log onto customer pages under your account name.
Select “Generate return code”
Provide the order number of the parcel and add the text: – RETURN.
Select the country the parcel is being returned from.
Select one of the 2 return options – Free to consumer or Paid by consumer.
Choose “Generate return label” or “Download label” and you’re ready to go.